What action should a security guard take if their authority is questioned?

When a security guard's authority is questioned, it is crucial for them to remain calm and explain their role and duties. This approach is effective because it helps de-escalate potential tension between the guard and the individual questioning their authority. By staying composed and providing clear information about their responsibilities, the guard can foster understanding and respect for their position.

Maintaining a calm demeanor not only demonstrates professionalism but also helps build trust between the guard and the public. It allows for constructive dialogue instead of conflict, which can help to diffuse the situation and clarify any misunderstandings regarding the guard's responsibilities. This approach is integral to effective communication and ensures the guard's authority is understood without resorting to aggression or escalation.